Customer Testimonials
The tragedy of the World Trade Center disaster continues to
impact us as a nation. Thankfully our [company name withheld] family did not
have any casualties in our New York City office and all escaped with minimal
physical injury. I wanted to express our deep appreciation for the way in which
you immediately processed, staged, and delivered our order for over 200
telephones, 20 line cards and PBX software and hardware. This equipment was
crucial to our team's ability to prepare five alternative work locations for our
displaced co-workers. Without this equipment in such a timely manner, we would
have been hard-pressed to complete our goal of having fully operational office
space by Monday, September 18th. Thank you for responding so quickly during our
time of need.
Rick D.
New York, New York
Please allow me to quote a phrase from your recent letter
which states in part, "I really do believe that you deserve more than you
expect…" Well, we got it! More that is, and more turned out to be an
alternating current pedestal and power distribution uni for remote peripheral
equipment. With an 11th hour requirement, I called Becky, of your staff, and in
part said, "Becky, this is not a test, but rather it's the real thing." I then
went on to describe what we needed. Becky very eagerly and enthusiastically
seized this challenge and within the hour our much needed parts were on the
way. They arrived the very next day and bought us the time we needed to
complete our project on time. Truly, this was a Herculean effort and we could
not have completed the requirement without a committed effort by your company.
Please convey my sincere appreciation to all the members of your organization
for a job well done. Keep up the good work.
J.B.
Project Officer
FEMA
Federal Emergency Management Agency
I would once again like to express my satisfaction in
working with your company. It has been approximately five years since my last
correspondence with you and our business relationship has expanded to include
the repair of power supplies, circuit boards and more. It is rare these days to
maintain the same point of contact with a vendor for more than a year or two,
therefore, it has been reassuring to have had the same account manager with
Telesource for almost nine years. The reason for this letter is an incident
which occurred recently that reminded me of how much I've come to depend on
Telesource for timely solutions to unexpected business problems or requests. On
a Tuesday, I was informed of an executive meeting to be held in our building on
Friday. There were to be remote attendees via our conference bridge but the
speakerphone available in the conference room would not be satisfactory – a
better alternative was required. A call to Telesource provided the solution and
the equipment – a full-duplex audio-teleconferencing unit. The equipment
arrived the next day, was installed and tested and worked to everyone's
satisfaction on Friday. I look forward to many more years of continued business
with your company.
Thomas H.
Troy, Michigan
I would like to take this opportunity to thank Telesource
and their very responsive and thoughtful staff. Over the past two years, your
company has responded to our requests for parts and repair service in a most
timely manner. As a project manager, I've expressed my thanks to your service
support staff and account managers, for their prompt service. Their can-do
spirit and professional attitude has saved us and our Nortel customer countless
hours of inconvenience and down time, and made dealing with Telesource a
pleasant experience. Once again let me express our thanks to you and your staff
for the support and service provided in the past, and we look forward to the
continued great service your staff and company provides our service technicians.
Richard F.
Chesapeake, Virginia
I want to thank you and your excellent organization for the
fine service and products we have received over the past three years. Service
and reliability are the two most important factors in the secondary market and
Telesource stand out as the market leader. For the hundreds of sets and cards
that we have ordered from Telesource, we have had no failures of any kind,
unlike several of your competitors that we had used previously, so we have not
had the opportunity to take advantage of your warranty. However, there is no
doubt on our part that returns and replacements would be handled as efficiently
as new orders.
Pete A.
Folsom, California
I am writing this letter with the intent of expressing our
great pleasure with the products and service we have received from Telesource.
The products have been flawless. After trying several vendors, I am very
pleased with the quality and cost savings Telesource has given us.
Bruce W.
Modesto, California
Before it slips my mind, I've got to tell you this. I
received the phone today from you. It looks like new, the cords, the extra
buttons, the booklet, the way it's packaged, everything. I can't wait to give
it to the recipient. On the other hand, I also received a similar phone (same
model) from another vendor. It was in an oversized box with tons of packing
junk, the phone isn't even polished and clean, the old telephone number paper is
still init, there's no booklet, no extra cords, no extra buttons, blah blah
blah. In general, I am totally embarrassed to deliver the phone that came from
the other vendor. Needless to say, you will DEFINITELY be my first choice in
the future and it looks like I could be needing more of these phones.
Julie T.
Churchville, New York
We have found working with Telesource very agreeable. We
have found your responses to be both friendly and fast. We feel the reliability
of your products and your overall product knowledge has been equal to or above
other secondary market vendors.
Bill B.
Kansas City, Missouri
I want to thank you for providing [company name withheld]
with telecommunication equipment and parts. It is nice to find a company that
provides competitive prices and quality products. The service you and the staff
of Telesource have given us over the past years is something you all can be very
proud of.
Roger J.
Hattiesburg, Mississippi
In our world of telecommunications, it is never hard to
find someone that is willing to TALK to you about a "Great deal on your phone
needs." It is however, extremely difficult to find someone who DOES what they
say. This is not to say that you offer the cheapest deal in town, (we all know
that you get what you pay for.) but you do offer something that is hard to put a
price on. That something is quality in your service, quality in your product
and not least of all, quality in your personnel. I have yet to be disappointed
in our business relationship for the past three years. I find this kind of
track record exceptional and I felt a need to demonstrate the recognition that
it deserves.
Le Jon S.
Costa Mesa, California
