If you're just starting out with call center technology, Norstar PRELUDE ACD
is the system for you. PRELUDE is designed for businesses with up to 15 active
telephone agents, 3 groups, and 30 incoming lines.
FEATURES
- Real-time group and system status displays
- 12 in-depth management reports on agent, group, and system performance
- Skillset-based routing
- Co-residency on the Norstar Applications Module with other applications
(or by itself)
- Full integration with Norstar Voice Mail, CTI, and Desktop Messaging.
When your business grows beyond the capacity of PRELUDE, you can upgrade to
CINPHONY, Norstar's largest ACD system, quickly and easily with a simple
software installation.
BENEFITS
Both Norstar PRELUDE and CINPHONY ACD
Offer Exceptional Call Management
PRELUDE and CINPHONY ACD can revolutionize your call-handling ability by
offering your call center:
High-Speed Automatic Call Distribution
Powered by our digital, state-of-the-art Norstar switch, these ACD systems let
you process inbound calls with lightning speed and accuracy while maintaining
the personal touch your customers want.
Scalabilty from 2 to 80 agents
Together with MINUET, PRELUDE and CINPHONY can organize and manage call
distribution for as few as 2 agents to as many as 80 agents, 25 groups, and 120
lines. As your business grows, you can add ACD capacity with a simple software
change. Plus, since they share a common interface, when you've learned how to
use one, you've learned how to use both.
Advanced Call Routing and Handling
Skillset-based routing lets you send callers to the agent with the most
experience, or automatically route VIP callers to special agents or departments.
Or you can send callers to the agent who's been idle the longest -- it's your
choice!
Cost-Effective Ownership
PRELUDE and CINPHONY have never been more cost-effective to own. Why? Because
they can now run on the same Norstar Applications Module (NAM) with Norstar
Voice Mail and other Norstar applications. This leverages your investment in
Norstar hardware, since you can add strong call center capabilities to your
other applications with a simple software addition.
Tight Integration with Norstar Applications
Both PRELUDE and CINPHONY ACD work seamlessly with Nrstar Voice Mail. Your
callers can use Norstar Voice Mail's voice menus to reach information mailboxes,
access fax-on-demand services, or leave a voice mail message.
Computer-Telephony Integration (CTI)
Both ACD systems can be integrated with Norstar computer-telephony integration
and Calling Line ID services to deliver agent screen pops of incoming caller
information. This reduces the amount of information your agents need to get from
callers and dramatically cuts the length of the call. With ISDN BRI
connectivity, the CLID information is delivered immediately, shaving at least 5
seconds off every call!
LAN-Based Reporting
With the latest release of PRELUDE or CINPHONY ACD, you get INFOCUS, a powerful
information management tool that gives you real-time access to the information
your call center processes every second. Your executives, supervisors, and
agents can use a standard Internet browser to access call information anytime
via a LAN-based server -- right from their PCs. With point-and-click ease, they
can view and print reports, even administer and configure the system in
real-time or schedule the changes for later.
Messaging Integration
PRELUDE and CINPHONY are also fully integrated with Norstar Desktop Messaging.
Callers can phone, e-mail, or fax information to your business-and agents can
access it all right from their desktop. And both systems have built in recorded
announcements that let callers hear about your products and services-just in
time to place an order when your agent answers!
Management Reports
PRELUDE offers 12 comprehensive management reports, including two new reports:
An ACD Call Profile Summary that encapsulates all calls (including abandoned,
disconnected, and transferred calls) by group for a specified time period; and
the Line Profile Summary, a review of ACD system line usage.
Powerful Technology To Help You Capture Every Call
In today's competitive market, you can't afford to miss a call. It's critical to
capture every caller and every sale. Your Norstar system can supercharge your
business with PRELUDE ACD. This powerful ACD package can boost agent
productivity, improve customer service, cut operating costs, and allow you to
increase revenues. And it can grow along with your business. Let us show you
how.
Please call for pricing - 800-738-8125 or email
eteam@tsrc.com
