If you want to
know how Telesource repair differs from other companies, read on:UID
bar coding.
Our UID (Unique IDentifier) bar code system is unique within the
industry. This system allows us to trace each piece of equipment and tell
exactly what has happened to that piece within our repair facilities, who
has done work on the equipment, when, where and why. Primarily that
benefits you because we can tell if a piece is consistently failing in a
given area, and fix it or replace it for you. In a nutshell, you don't
keep getting the same lemon back for the same problem which causes the
user to be frustrated and costs technician time for replacements. Though
this might sound minor, for something like an intermittent problem on a
phone, it is HUGE.
Higher level of technical skill.
Telesource employs over 40 engineers with electronics degrees, seven
of whom have a Masters degree. Again, rather than having the guy who last
week worked at Burger King flipping burgers and today is repairing your
phone, we have people who understand exactly what they are doing. When you
combine that skill set with the UID bar coding system, we can track each
engineer to make sure that they are not missing important fixes which
cause equipment to come back to Telesource. This again saves time, money
and effort for you in the long run.
Proactive repair.
We know exactly how these phones and cards work, and the last thing
that we want is for a phone to come back under warranty because it is the
worst thing for the customer and for Telesource! So Telesource actually
pulls some chips and replaces them as they get far into the life cycle of
the phone. For instance, we know one of the chips on an M2616 phone wears
out after about seven years. So for a phone that is six years or older, we
automatically replace that chip in the repair process whether it is broken
or not. Because we have the UID system (there it is again), we can tell
whether that preventive work has been done, so we only have to do it once.
How does that help? You have less failures which means less tech time,
less frustrated internal customers.
Full plastics refinishing.
Each and every phone goes through our plastics refinishing process.
That way all the phones look exactly alike...none are yellow, none are
"shiny", none are dirty. This is another small thing that becomes another
HUGE item for your techs: Let's say they are doing an installation of 100
phones in an office. You had 57 that had come from out of service on the
shelf, and you bought the other 43 to cover the installation. Of the 57,
some had been in service for five years, some for two years, etc. If the
company that you used did not refinish the plastics, your techs might be
putting a yellowed phone right next to a brand new phone, right next to a
shiny phone, right next to another yellowed phone. How good does that
look? Again, this is a small detail that has very large consequences for
your users and how they perceive your department and your techs. Virtually
all Telesource products look identical no matter if the phone was put in
service seven years ago and you had it repaired, or if you bought a new
one from us today.
