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Just the FAQs:
Frequently Asked Questions about TSRCdirect.com
If you have additional questions, please call 800-738-8125 or email
eteam@tsrc.com
Who is TSRC Direct?
TSRC Direct has been a leader in the
remanufacture and repair of voice and data communications equipment for
over 25 years. We supply customers throughout the United States
with communications equipment from our offices in California, Illinois
and Michigan. TSRC Direct headquarters are located in Pontiac,
Michigan, within "Automation Alley," one of the most respected and
fastest growing technology business clusters in the nation. Our
primary remanufacturing plant and distribution center is located in
Bensenville, Illinois, a few steps away from O'Hare International
Airport. TSRC Direct is a member of many industry organizations,
including the NATD (North American Association of Telecommunications Dealers),
INNUA (International Nortel Networks Users Assocation, formerly INNMUG).
What is the difference between
refurbished and remanufactured equipment? Should I trust
remanufactured equipment?
Many of our competitors simply refurbish
telephone equipment -- give it a light cleaning and resell it.
TSRC Direct, a specialist in the remanufacture and repair of
telecommunications equipment for over 25 years, has an ISO,
quality-controlled process for making equipment work and look like new.
All of our voice terminals (telephones) are disassembled and repainted
in our in-house engineered coatings facility. The internal
circuitry is tested at the component level. Once reassembled, the
telephone receives several quality checks, and is repackaged with new
cords, keycaps/desi strips and user card. The result is a phone
that looks and works as if it were new from the manufacturer --
consistent coloring, and without any scrapes, dents or cracks.
Remanufactured equipment is trusted by
many Fortune 500 companies, universities, hospitals, government agencies
and small businesses alike. With typical savings of up to 40% off
the manufacturer's list price, TSRC Direct remanufactured products look
and work like new and come with a one year warranty. All of this
equates to equipment and a company you can trust to keep your
organization connected - for a reasonable price.
What is the warranty on your telephone
equipment?
All equipment on our website (unless
otherwise noted in the description) comes with a one year warranty
against defects in workmanship. This does not include accidents,
acts of God, abuse, mis-installation or items that have been altered in
any way. TSRC Direct will pay for UPS to pick up the defective
equipment; once we receive it back, we will immediately ship out a
replacement item.
If your equipment fails within the first
90 days following purchase, you are eligible for our advance replacement
service. As long as a current credit card is on file, we will
pre-ship a replacement item and have UPS pick up the defective item
free-of-charge. You then have 14 days to ship back the defect
product without being charged.
Items manufactured by Plantronics, GN
Netcom, Polycom, Bogen and Viking are covered under their respective
manufacturer's one year warranty.
Do you have a money-back guarantee?
All equipment on our website (excluding
batteries) comes with a 30-day money-back guarantee.
If you are dissatisfied for any reason, simply return it within thirty
days of your original order for a full return. No restocking fee
will be assessed.
In order to qualify for the money-back
guarantee, all original packaging, equipment and documentation must be
included when you send back your order. Items must be in resalable
condition. We reserve the right to refuse any returns that are
incomplete or are returned in defective condition.
Do you advance replace (pre-ship
replacement) equipment?
If your equipment fails within the first
90 days following purchase, you are eligible for our advance replacement
service. As long as a current credit card is on file, we will
pre-ship a replacement item and have UPS pick up the defective item
free-of-charge. You then have 14 days to ship back the defect
product without being charged for the advanced replaced product and
shipping.
Do you provide technical support?
TSRC Direct provides technical support for
one-time, isolated-incident programming/installation questions for
buying customers. Support beyond this will be charged at the rate
of $85 per hour.
Do you provide repair services?
TSRC Direct is a world-leader in the
repair of Nortel Networks, Avaya, Cisco and other communications
equipment. If you don't see the equipment you need repaired on our
repair page, call us at 800-738-8125 for a quote. Simply
order repair services online and we'll email you a return authorization
(RA) number. Send us your equipment -- the typical turnaround time
for equipment is three weeks. All repaired equipment comes with a
one year warranty.
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